A result driven executive with comprehensive Business, Process, Technical skill set and expertise with Customer Service, IT Service delivery and IT/SSC/BPO near shore-, offshore delivery Centre management experience. Sunny is an active member of the Executive Council of ASPIRE - Association of IT & Business Process Services Companies in Poland. Sunny has unique experience of working in leadership positions in both corporations and startups. Sunny has more than 16 years of experience in IT Service Management, Program & Product Management, Software Development, App\Infrastructure Support, Transition, Transformation & Digital Operations. He has been leading all aspects of Centre Management, Sales, Marketing, Acquisitions, Service Delivery, Product \ Project life cycle & overall operations. Sunny is experienced in the implementation of advanced IT solutions, best practices, efficient processes usage and continuous service improvement. He has a track record in innovation and growth strategy, cultural transformation & change management, engaging & inspiring teams and developing and delivering better outcomes to customers.