What is the workshop about?
During the workshop, we will talk about the cooperation between the product and R&D teams. I will tell you about introducing a new product on the market, which features an advanced NLU engine as its main selling point?
We will learn how to calculate a potential business case for the client, propose an optimal solution, and set up KPIs. Finally, we will design the bot’s UX for an enterprise client that wishes to automate their customer service.
AI applications - interactive brainstorm
History of SentiOne, how it pivoted from social media listening to a customer service automation platform
Use case - preparing an offer for an enterprise customer
A) Business case
B) KPIs for a pilot project
C) Scope proposal
D) Bot concept (persona, UX)
Software product managers
What attendees will learn?
AI characteristics and applications
The difference between MVP, Proof of Concept, Pilot, Official Launch
Introducing a new product to market - how to run customer discovery
How to measure chatbot ROI?